Returns & Refunds Policy

RETURNS

If you are not 100% satisfied, you can return your order for a full refund (except sales items and shipping cost)within 30 days of receipt.

We only accept items that returned in their original condition - clean, unworn, unaltered and in their original undamaged packaging with all their tags attached.

HOW TO RETURN THE ITEM(S)?

Please notify Ace Hero together with your order number, style number and the reason(s) for returning the item(s) through

Email : services@acehero.co 

Return shipping costs to be borne by the customer.

 

Returns procedure:

i. Fill in the "goods return note" that shows the quantity / the style # / order # of the item(s)  you are returning. 

ii. Pack your item(s) in their original packaging enclosing the "goods return note". 

iii.  Send out using our return address as below:

ACE HERO LIMITED
P.O. BOX NO. 62755
KWUN TONG POST OFFICE
KWUN TONG, KOWLOON
HONG KONG

MCN: 0013 4153 (KTG)

 

REFUNDS

Normally, items returned in satisfactory condition and after inspection  by Ace Hero shall be refunded within 14 days from receipt.