Delivery & Cancelling Orders

DELIVERY:

Within 7 days after receiving your order confirmation, excluding customs processing times. Please note that Ace Hero is not responsible for any additional time incurred while your parcel is held at customs.

Kindly note, during high season and sale, delivery might take a little longer.

For remote locations, delivery can take longer. 

HOW MUCH IS THE DELIVERY CHARGE?

         country

Delivery + handling charge

   Tax & duty

Hong Kong

Free delivery

      ---

Mainland China

90¥(shall be borne by customer)

      ---

 

UK

US$30.00 (shall be borne by customer)

      ---

International

US$80.00 (shall be borne by customer)

      ---

 

 

DELIVERY TIME: 

HK & Mainland China - normally within 7 days 

Other oversea countries - normally within 14 days

 

CANCELLING ORDERS:

If you have mistakenly placed an order or would like to cancel your order before it is delivered, please contact our customer service ASAP by email us at services@acehero.co

No cancellation can be made after your order is being shipped.