We are Ace Hero Limited, a company registered in Hong Kong SAR under company number. We operate the website www.acehero.co (our website or site)( "Acehero", or "Website Operator").
1. Applicability and Acceptance of terms
These General Terms and Conditions, including all policies referred to herein (these "Terms and Conditions"), apply to
i. the use of and access to any information, pictures, documents, materials and/or other services ("Services") on the online store owned by or on behalf of and/or operated by or on behalf of Ace Hero Limited located at www.acehero.co and any successor site(s) (the "Website"); and
ii. the sale and purchase of Ace Hero branded products (the "Products") on the Website.
If you need further information or any assistance, go to the Customer Service, where you will find information on orders, shipping, refunds and returning products purchased on acehero.co, a registration form, tips, and other general information on the services provided by acehero.co.
Access to and use of the Website are conditional on your review, understanding and acceptance of these General Conditions of Use. If you do not agree with these General Conditions of Use or with part of them, please do not use and do not access the Website.
2. Information on the Website
i. Product Descriptions
All descriptions, images, references, features, content, specifications and prices of Products and services described or depicted on this Website, are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of the Products, including the applicable colour; however, the actual colour you see will depend devices (including computer, mobile phone, tablet, or otherwise, collectively "Devices"), and we cannot guarantee that your Devices will accurately display the applicable colours.
ii. Intellectual Property Rights
The contents present on the Website, such as, without limitation, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, pictures, logos and any other material, whatever their format, posted on the Website including, the menus, webpages, graphics, colours, patterns, tools, characters and design of the Website, diagrams, layouts, methods, processes, functions and software that are part of the Website, are protected by copyright and by all other IP rights of Ace Hero or of the third parties, if any, that Ace Hero has engaged. It is forbidden to reproduce, in whole or in part, in whatever form, the Website and its contents without Ace hero's express written consent.
iii. Trademarks and Domains
All trademarks, trade names, brand names, logo, Product names and titles, whether registered or unregistered, (collectively the "Marks") used on the Website are trademarks or trade names owned, registered and/or licensed by Ace Hero or third party trademark or trade name holders. The Marks are protected by trademark, copyright and various other intellectual property rights. You are not allowed to use, copy display or reproduce, in whole or in part, any such Marks as this may constitute an infringement of the respective holders' rights.
iv. Ownership of Design, Images and Content
All Website design, texts, documents, movies, music and/or other services and the selection nd arrangement thereof, and all software compilations, underlying source code, software and all other materials on this Website (collectively, "Content"), including all copyrights therein, are owned by Ace Hero Limited and/or its suppliers or subcontractors. The Content is a collective work under the copyrights law of Hong Kong and other countries and protected by applicable copyright laws and treaties the world.
v. Limited Use
You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent that it is necessary for the purpose of placing an order with us, or for your other personal and non-commercial use. You are not allowed to make any other use of the information and materials on this Website. Should you wish to use materials or information from this Website (including but not limited to the Marks and the Content) fo any other purpose, you need our prior written approval to do so.
4. Acceptance of the General Conditions of Sale
i. ACE HERO offers for sale on www.acehero.co the products to end consumers, namely, to persons being at least 18 years old acting for purposes outside of their trade, business, craft or profession ("Customer"). ACE HERO reserves therefore the right not to process orders placed by persons other than the "consumer" or, in any case, orders that are not consistent with its business policy.
ii. The agreement executed between ACE HERO (hereinafter also the "Seller") and the Customer shall be deemed binding upon acceptance of the order, including partial, by ACE HERO. If the order is not accepted by ACE HERO, ACE HERO shall immediately inform Customer thereof. This agreement concerns on time delivery and is therefore in force for the whole duration of the
5. Purchase and secure payment
To purchase an item from Ace Hero's online store, simply select "Add to Cart" on the product page, and then click on the "Checkout" button to finalize your purchase. You will then be directed to our secure checkout area where can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to... The final step is Secure Payment, where you will be able to select from various payments methods.
Acehero.co accepts different forms of payments depending on the country of the billing address. Including:
- American Express
- Shop Pay
- Apple Pay
- Google Pay
In some cases, after pressing the "Checkout" button, you may be directed to your banks's webpage where you will be asked for an extra security password for payment with your Visa card or MasterCard...etc.
Once payment has been received and your order has been confirmed, your order will automatically be sent to ACE HERO for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through ACE HERO's online store.
You will receive an email with the confirmation and details of your order.
The prices of ACE HERO products are shown in US Dollars, Euros, Pounds Sterling, and the different local currencies of each country, including taxes. We reserve the right to change the prices of the products on the www.acehero.co website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.
Any data registered by the www.acehero.co website will serve as proof of the transactions carried out between ACE HERO and its customers. In the event of a dispute between ACE HERO and one of its customers about a transaction carried out through the www.acehero.co website, all data registered by ACE HERO will be considered as irrefutable proof of the transaction.
ACE HERO cannot be liable if stock is unavailable at any given time. In the case of an issue with ordered stock, ACE HERO will contact the customer within 48 hours after purchase to offer a solution.
6. Exchanges and Returns
You may exchange the items purchased from ACE HERO's online store within thirty (30) days with the delivery note provided with every purchase, the order confirmation or the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding tags in order to be exchanged.
Exchanges will not be accepted if they are not in their original condition.
Any product ordered from the ACE HERO's online store which has been customised cannot be return and refunded.
ACE HERO will not be responsible or liable if any item(s) you wish to return to ACE HERO online store is lost, misdirected or delivered late. The customer must beat the risks of shipping their purchase.
In the event an item bought online is deemed faulty, ACE HERO reserves the right to either repair, replace, or refund the item at no additional cost to the customer and user.
For the details, please refer to our returns policy part.
7. Terms and conditions
At the end of the ordering process, you will be requested to click on "Checkout" to confirm your purchase. Once your order has been confirmed, it will be sent to ACE HERO for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale. Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order.
Any data registered by the acehero.co website will serve as proof of the transactions carried our between ACE HERO and its customers.
ACE HERO may update these Terms and Conditions at any time. You may consult the most up-to-date version of the Conditions at any time by clicking on the Customers Service link. To place an order through ACE HERO's online store you must accept the Terms and Conditions in force at the time of placing the order.